A download failed
Check the source link and Tools versions. Some sites need authentication or restrict availability. Retry after a temporary limit clears. Subtitle limits may allow video download while captions are skipped.
Preview or export differs
Wait for compatible preview preparation if the source codec is unsupported. Check the actual export for fonts, captions and tracking. Separate overlapping zoom and speed effects, and use one output canvas size.
Share a small reproducible sample when reporting a bug.
Report an issue
Use the Loaderly GitHub repository. Include your operating system and version, Loaderly version, reproduction steps, expected behavior and a screenshot. Remove private paths, account details and API keys before posting.
Account, drafts or ratings unavailable
Check your connection, then Refresh in Community library. If sign-in has expired, sign in again. Never paste a GitHub access token or password into a design field. A draft save failure keeps local edits: download the code before switching drafts.
If your changes conflict with another device, reload account drafts and compare versions rather than repeatedly pressing Publish.
Paste links and open Settings
Click in a text field and use Command+V on macOS or Ctrl+V on Windows/Linux. Right-click a text field for the native Cut, Copy, Paste and Select All menu; unavailable actions are disabled.
On macOS, Command+comma opens Preferences while Loaderly is active, including from its app menu.
Windows Media Player message
If the old Watch / Trim window shows the message below, a legacy Windows media feature is missing. This applies to Loaderly 1.x. The 2.1 player does not require this legacy control.
Windows Media Player version 10 or later is required.
Start by updating to Loaderly 2.1. If you still use 1.x, follow these steps:
- Open PowerShell or Command Prompt as administrator.
- Copy and run this command, then wait for Windows to finish.
- Restart Windows and reopen Loaderly.
DISM /Online /Add-Capability /CapabilityName:Media.WindowsMediaPlayer~~~~0.0.12.0On Windows N, install the Media Feature Pack from Windows Optional features if the feature is unavailable or playback still fails.